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Faq

FAQ

Count On Me is an online platform dedicated to providing psychology advice and counseling. Permits you affordable and effective access to a licensed therapist. You will benefit from receiving healing immediately, no matter where you are, through your phone, computer, tablet or other.
All you have to do is choose the issue that you are experiencing and we’ll find the therapist that is right for you. Unlike other websites, you are the one to choose. In most of the times, we are able to provide patients with a correct match; however, if you feel your counselor isn't perfect for you, you may choose a different one.
Counselors and Psychologists are carefully selected according to rigorous criteria. Our staff are all licensed, experienced, and accredited psychologists. They undergo several interviews to make sure they can provide you with the best service you deserve.
If you are currently not pleased with your quality of life, then Count On Me is right for you. We can help you whenever there is anything that interferes with your happiness or prevents you from achieving your goals. We are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating and sleeping disorders, trauma, anger, family conflicts, LGBT matters, grief, self-esteem and even more.
However, it´s important that you know that we are not the best choice if:
• You have thoughts of hurting yourself or others
• You are a minor
• You are in an urgent crisis with thoughts of killing yourself
• You have been diagnosed with a severe mental illness
• We highly recommend you that you do it through video conference using Skype, Zoom or Google Meets.
• However, if you feel like, you can exchange text or voice messages, chat through Whatsapp, or speak on the phone.
• All sessions are absolutely confidential.
• We have built a state-of-the-art platform with one thing in mind: not only helping your through a difficult time but also protecting your privacy and safeguarding the information you provide your therapist.
• Our browsing encryption system (SSL) follows modern best practices, providing world class online security and encryption.

If you would like that your information or records are released to a third party, please let your counselor know. He/she will send you an authorization form that you will need to fill and sign before your information can be released.
You can have a video session with your counselor where you see each other and talk with each other in a virtual face-to-face setting. You can choose the platform you wish. We generally connect via Skype, Zoom Meeting or Google Meets. To talk with your counselor via video, you will need to schedule a time with your counselor and be on time ready to answer when your therapist prompts you to start the video session.
This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. Though your counsellor will determine the best length for your current issue, the final decision to stay or leave is totally yours.
The cost of counseling through Countonme.org is: U$S 50 per session (billed monthly for minimum 4 sessions) and includes all your messaging, chats, phone, and video sessions. You can cancel your membership at any time for any reason, no questions asked.

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